Shipping & Returns
Shipping
We can ship to virtually any address
in the world. Note that there are restrictions on some products, and some
products cannot be shipped to international destinations.
When you place an order, we will
estimate shipping and delivery dates for you based on the availability of your
items and the shipping options you choose. Depending on the shipping provider
you choose, shipping date estimates may appear on the shipping quotes page.
We do the following shipping methods:
1. By Weight
2. By Pick-Up from our Sydney
Warehouse
3. You can also advise us to use your
freight forwarder
4. Generally, International Customer
will have to use their own courier
Warranty
Generally, all goods come with
standard 1-Year Warranty. Limited Lifetime warranty are sometimes offered.
Please refer to the Datasheet of the unit. Other products enables customers to
add additional warranty at the time of purchase which basically extends the
warranty of the goods.
Out of warranty unit can be repaired
or replaced under Out of Warranty Policy. Generally, all freight costs, repair
cost, replacement cost are to be shouldered by the customer.
Returns
Policy
All returns must be approved by Wireless
Tech (Australia) Pty Ltd via RMA. Return of goods are generally done back to
back with our supplier. You should fill up the RMA form which we will sending
to you and return back to RMA@wirelesstech.com.au for approval.
Returns should fall on the following
cases:
1. DOA (dead of arrival). The unit
does not function upon receipt of the goods.
2. Within Warranty
Repair/Replacement. The unit encounters issue while on the service not more
than the warranty period.
3. Out-Of-Warranty
Repair/Replacement. The unit encounters issue while on the service more than
the warranty period.
4. Advanced Hardware Replacement.
Special product like Peplink and Pepwave have option to include Smart Care that
enables customer to access advanced hardware replacement during failure.
All faulty units must be return to
Wireless Tech (Australia) Pty Ltd Warehouse (SYD) upon RMA approval. RMA number
must be clearly labelled on the packaging in order to avoid further delay.
We DO NOT ACCEPT return of goods without
approved RMA.