Shipping & Returns

Wireless Tech (Australia) Pty Ltd ("we" and "us") is the operator of (https://www.wirelesstech.com.au) ("Website"). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

We do the following shipping methods:
1. By Weight
2. By Pick-Up from our Sydney (Australia) warehouse
3. Customer can also advise us to use their own freight forwarder.
4. Generally, International Customer will have to use their own courier.

3. Warranty 
Generally, all goods come with standard 1-Year Warranty. Limited Lifetime warranty are sometimes offered. Please refer to the datasheet of the unit. Other products enable customers to add additional warranty at the time of purchase which basically extends the warranty of the goods.

Out of warranty unit can be repaired or replaced under Out of Warranty Policy. Generally, all freight costs, repair cost, replacement cost are to be shouldered by the customer.

3.1 Warranty Returns.

All returns must be approved by Wireless Tech (Australia) Pty Ltd via RMA. Return of goods are generally done back-to-back with our supplier. You should fill up the RMA form which we will sending to you and return to rma@wirelesstech.com.au for approval.

Returns should fall on the following cases:
1. DOA (dead on arrival). The unit does not function upon receipt of the goods.
2. Within Warranty Repair/Replacement. The unit encounters issue while on the service not more than the warranty period.
3. Out-Of-Warranty Repair/Replacement. The unit encounters issue while on the service more than the warranty period.
4. Advanced Hardware Replacement. Special product like Peplink and Pepwave have option to include Smart Care that enables customer to access advanced hardware replacement during failure.

All faulty units must be return to Wireless Tech (Australia) Pty Ltd Warehouse (SYD) upon RMA approval. RMA number must be clearly labelled on the packaging to avoid further delay.

We DO NOT ACCEPT return of goods without approved RMA.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 working days.

4.2 Transit time Internationally
Generally, transit time depends on the courier you have selected. Customer will use their own courier for the shipment.

4.4 Change of Delivery Address
Orders placed before 02:00 PM - AEST (UTC+10) will be dispatched the same day if ordered item(s) are in-stock.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address
For change of delivery address requests, we can change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Wireless Tech (Australia) Pty Ltd will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.

4.6 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock after confirming with customer.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. 

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Wireless Tech (Australia) Pty Ltd encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Wireless Tech (Australia) Pty Ltd at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. 

9. Customer service
For all customer service enquiries, please email us at customerservice@wirelesstech.com.au