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How to download Diagnostic Report File from a Peplink Balance or Pepwave MAX Device

26/10/2020

At times you may be requested by Support to provide a Diagnostic Report. Or, when opening a new ticket, you can also attach one together with descriptions and reproducibility of your issue.
 
Please follow the steps below to obtain a Diagnostic Report from a Peplink or Pepwave device:
 
  1. Connect to the Web Admin Interface with a web browser.
  2. Go to Status > Device. Click the Download button next to the Diagnostic Report field.
  3. A prompt will appear for saving the file containing the Diagnostic Report to your computer.